Refund & cancellation policy

Subscriptions

You can cancel Stellar Core or Stellar Premium from Account Settings through the Stripe billing portal. Cancellation takes effect at the end of the current paid period, and access continues until then unless we must suspend access for fraud, abuse, a dispute, or a legal requirement.

Subscription charges are not routinely prorated or refunded. We review duplicate charges, processing errors, legal requirements, and other exceptional circumstances. This policy does not limit any cancellation or refund right that applicable law gives you.

Stellar Service Credit

Eligible paid membership invoices grant service credit after Stripe confirms that the invoice was paid. Credit is denominated in Canadian dollars, does not expire while the program remains available, is non-transferable, has no cash value, and can be used for up to 100% of an eligible service.

A refund, dispute, chargeback, or payment reversal reverses the related unused credit. If the related credit has already been used, the account may have a negative credit balance and further redemption may be paused until the balance is repaid or an authorized adjustment is recorded.

Legacy essay or consultation benefits remain separately labelled benefits and are not automatically converted into cash-denominated service credit.

Advising, tutoring, and bookings

Each account may use one complimentary 30-minute consultation, subject to availability and the booking rules shown at confirmation. Larger engagements are sold as prepaid milestones; payment unlocks only the stated hours or deliverables.

• Cancelling or rescheduling at least 24 hours before the scheduled start releases reserved service credit and any refundable payment associated with that booking.
• Late cancellations and no-shows normally forfeit the booked amount and reserved credit, subject to an audited exception for emergencies, provider cancellation, service failure, or applicable law.
• If Stellar or the assigned provider cancels, reserved credit is released and eligible payment is returned or rescheduled at the customer's choice.

Stellar Store merchandise

• Orders may be cancelled for a full refund before fulfilment begins.
• Unworn, unused merchandise in original condition may be returned within 30 days after delivery.
• Incorrect, damaged, or defective items are eligible for replacement or refund; contact us with the order reference and photographs where helpful.
• Personalized items and products clearly marked final sale cannot be returned unless incorrect, damaged, defective, or required by law.

Approved refunds are returned to the original payment method. Banks and card issuers commonly take additional business days to post a refund after it is issued.

How to request help

Use the contact form and include the account email or Stripe receipt email, order or checkout reference, purchase date, and the resolution you are requesting. Do not send full card numbers or identity documents through the form.